General Policy
All purchases are final once your trading account credentials have been issued. By purchasing an evaluation or an instant-funded account, you agree that you are buying access to a trading simulation service, not a financial product.
When refunds are NOT available
You have received your account credentials
You have placed any trades on the account
Your account has been terminated due to a rule violation
You failed KYC verification
You are located in a restricted country
When refunds MAY be available
We may consider refunds in the following situations:
Duplicate charges — If you were accidentally charged twice for the same purchase
Technical issues — If we are unable to provision your account due to a platform error on our end
Refund requests must be submitted within 7 days of the original purchase date.
How to request a refund
Contact our support team with:
Your email address used for the purchase
Order/transaction ID
Reason for the refund request
We will review your request and respond within 2-3 business days. Approved refunds are processed back to the original payment method and may take 5-10 business days to appear.
Chargebacks
Filing a chargeback with your bank or card issuer instead of contacting us first will result in an immediate and permanent ban from Frontline. We maintain records of all transactions and will dispute fraudulent chargebacks.
If you initiate a chargeback after you have accessed, used, or benefited from the Service—including, without limitation, accessing your Account, placing trades, participating in evaluations (whether passed or breached), receiving program access, or otherwise engaging with the Service—Frontline may dispute the chargeback by submitting evidence of delivery and usage. In addition, Frontline may, in its sole discretion and without notice: suspend or terminate your account; deny access to all services; cancel any program participation; forfeit any pending benefits; and pursue recovery of damages, administrative costs, chargeback fees, and attorneys’ fees to the maximum extent permitted by law. Frontline may also report suspected fraudulent activity to relevant financial institutions and law enforcement where appropriate.