Crypto payments can take significantly longer to confirm than credit card or PayPal payments. For example, a Bitcoin (BTC) payment may take more than 30 minutes to be validated on the network, while the payment screen's deposit window may appear to time out after about 10 minutes.
If the deposit window times out, your payment is not lost. Once your transaction is confirmed on the blockchain, your order will complete normally.
If this happens to you:
Do not send a second payment.
Follow the instructions in your email — you'll receive guidance on your payment status.
Contact support if you haven't received anything within 2 hours of your purchase, and we'll track down your payment.
To avoid delays, consider paying with a credit/debit card, or use a faster cryptocurrency such as USDT.